Privacy Policy

Effective Date: January 1, 2026

Welcome to Asteyayet AI. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

1. Information We Collect

We collect the following types of information:

a. Account Information

• Full name
• Phone number or email
• Password (encrypted)

b. Feedback Data

• Messages submitted by users
• Language of feedback (e.g., Amharic, Afaan Oromo, Tigrinya, English)
• Sentiment analysis results

c. Usage Information

• Pages visited
• Features used
• Device and browser information

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Analyze feedback using AI
• Generate insights and summaries
• Communicate with you about your account
• Ensure platform security

3. AI Processing

Asteyayet AI uses artificial intelligence to analyze feedback and generate insights.

• Feedback content may be processed by third-party AI providers
• We do not use your private data to train public AI models
• All processing is done securely

4. Data Sharing

We do not sell your personal data.

We may share data only in the following cases:

• With trusted service providers (e.g., hosting, AI processing)
• When required by law
• To protect our users and platform

5. Data Retention

We keep your data only as long as necessary to provide our services.

• Instant feedback data may be deleted after expiration
• Business data is retained while your account is active

6. Security

We take reasonable measures to protect your data:

• Encrypted passwords
• Secure servers
• Access control

However, no system is completely secure.

7. Your Rights

You have the right to:

• Access your data
• Update or correct your information
• Request deletion of your account

To request changes, contact us at support@melkamai.com

8. Cookies

We may use cookies to:

• Improve user experience
• Analyze usage
• Remember preferences

9. Third-Party Services

We may use third-party services such as:

• Payment providers
• Analytics tools
• AI services

These services have their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@melkamai.com